What is a cookie?

A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

Why do we use cookies?

  • To improve the performance of our websites.
  • To improve your experience on our websites, for example we use cookies to remember the products you’ve put in your basket, make recommendations and to personalise your experience.
  • To helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What cookies do we use?

There are two broad categories of cookies:

  1. Persistent cookies
    Persistent cookies remain on your device until deleted manually or automatically.

  2. Session cookies
    Session cookies remain on your device until you close your browser when they are automatically deleted.

Types of cookies we use:

  1. Essential cookies
    Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

  2. Performance cookies 
    Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

Your right to refuse cookies and what happens if you refuse them

When entering an our website for the first time you will be presented with a cookies banner explaining that we use cookies, why we use them and providing a link to this document so you can find out more about the types of cookies we use.

You can refuse cookies by activating the relevant setting on your browser, however if you do so you may not be able to access all or parts of our sites. 

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