Conditions of use

Welcome to AthenaFashion.co.uk (own by AthenaFashion E-Store Limited, Registration No. 8088288). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AthenaFashion.co.uk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘AthenaFashion.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable to functionality of this area and ease of use for those people visiting. Some of our affiliated partners may also use cookies.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • In order to purchase or redeem your voucher with us, you are agreed to receive promotion and products information from AthenaFashion E-Store Limited only, which can be unsubscribed anytime. You infomation will not be revealed to any third-parties.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Shipping Policy

    We will endeavour to dispatch all your ordered items within 48 hours from the time of your purchase, subject to stock availability. This 48 hours dispatching order policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the delivery time complies with the information reveal on the third-party website where the buyers purchase the vouchers.

  • Returns Policy

    (1)    Introduction

    We understand that from time to time you may wish to return a product to us. Therefore, we have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the return and refund policy complies with the information reveal on the third-party website where the buyers purchase the vouchers. However, if the third-party website specified scenarios where our return policy should apply, then you can take advantage of this policy in such senario.

    (2)    Returns

    Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

    1. we receive the returned product within 30 days following the date of purchase of the product;
    2. the returned product is unused, in its original packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

    (3)    Returns procedure

    In order to take advantage of your rights under this returns policy, you must return the item within 30 days of your purchase. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. To save both your and our time, please follow the procedure below.

    1. Please email customer@athenafashion.co.uk to request a refund which must include the following information:

    1. order no;
    2. reason for your return;
    3. original email receipt;

    2. Plase post your returned item to:

           Returns Department,
           AthenaFashion E-Store Ltd,
           24 Wickham Road,
           Lower Earley,
           Reading, RG6 3TE, UK.

    (4)    Return Exemption

    Some items cannot be returned under this policy. Such items are marked as non-refundable on our website. 

    (5)    Refunds

    We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.

    (6)    Improper returns

    Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

    1. we will not refund or exchange the product;
    2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
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